The first in a series of blog posts written by AAGEX President Mike Williams:
The “American Dream” is alive and well at AAGEX Freight Group (“AAGEX”). I founded AAGEX with a vision to build a company that would ensure every team member is given the opportunity to achieve their greatest success, not just in terms of compensation, but through their contribution to the team, and to the company’s larger purpose – – making AAGEX a trusted and capable freight transportation and logistics trading partner to shippers, carriers, and drivers.
According to Investopedia, “the ‘American Dream’ is the belief that anyone, regardless of where they were born or what class they were born into, can attain their own version of success in a society where upward mobility is possible for everyone. The American Dream is achieved through sacrifice, risk-taking and hard work, not by chance. (Emphasis added). America’s free-enterprise system makes possible the circumstances that allow individuals to go beyond meeting their basic needs to achieve self-actualization and personal fulfillment.”
At AAGEX, our mission is to continuously deliver a superior customer experience through service excellence. In other words, it matters how we accomplish the universally recognized business goal of “customer satisfaction,” or in our case, a superior customer experience. We’re not blind folded throwing darts, hoping to hit the mark. We listen before we talk. We plan before we act. We measure data before we know the answer. We proactively communicate good news, and bad news alike. We bring solutions to problems. We are respectful and professional in our interactions with others. We teach and inform before we expect action. We train and follow an adherence to a “safety first” culture. We achieve our mission because of our preparation, our execution, and our desire to win.
Identifying the winning team requires more than comparing the bottom line to peers and competitors, but don’t misunderstand the point. This is not a Jerry Maguire moment, of course, every winning team must have a strong financial quality, namely consistent positive earnings and a solid balance sheet, but a sustainable winning team will demonstrate a passion for doing the right thing for their stakeholders, and always demonstrate a relentless effort to complete today’s tasks, weekly goals and monthly targets, and to beat the annual budget and plan.
At AAGEX we lead with the mantra – – NEVER doubt your ability to achieve your greatest success NOW and TOMMORROW, and PURSUE your ideal of YOUR American Dream. CHASE it, MAKE it happen!
Stay tuned for our next installment – “AAGEX: Secret Sauce Revealed.”