Interview with John Edwards, Agency Principal in our Savannah, GA office.

Interview with John Edwards, Agency Principal in our Savannah, GA office.

John Edwards is a long-time partner with AAGEX. We recently spoke to him about his experience.

How long have you been in the transportation business? And in those years, how long have you been in the chassis stack business?

I started in the business in 1989, as a salaried employee for my uncle’s business in Savannah, GA. We were moving project cargo for the new Toyota and Nissan plants in America. 

My uncle went out of business and my brother Scott and I were out of a job. I went to work as an agent in Savannah for Ace Transportation out of Lafayette, LA. At that time, the agency model was a new concept. We wound up working as an independent agent for GT Worldwide Transport in 1999.

We stayed there around 5 years and started moving chassis in 2001. I love this business and this specific niche. I’ve built solid relationships with carriers, suppliers and the depots where units are generally picked up from. 

I’ve built a strong rapport. Because of it, I get calls for many special needs loads because my team and I get the job done!

What’s your favorite part of the transportation industry? 

I like the current trend. ELD’s, safer trucks, stronger rates, and high-demand. Finally, we’re earning what we’re worth.

There were many years where the shippers were beating us up, and we had to work twice as hard to get half as far.

What’s the craziest story you have since becoming a transportation professional?

Bringing my brother back into the business with me in 2009, after being out of the industry for 5 years. I knew he was unhappy where he was. I talked with him and brought him back into the fold.

Scott is my right-hand man. I couldn’t do what I’m doing without him, his support, and his knowledge.

Where do you see your agency in the next 5 years? 

I see our agency generating $15 million, being in a larger office space with upwards of 15 employees and having an expanded presence in the South Atlantic market!

I’d like to add, there are now so many companies that offer an agent program.

I worked with several over the years.

What sets AAGEX apart from the others I’ve worked with is their team and the day in and day out respect they demonstrate for my agency.

From business support to customer billing and AP, to carrier onboarding, to new driver recruiting and onboarding, to technology systems and support, AAGEX is built the right way.  

Mike Williams has put together an incredible team and system, giving us exactly what AAGEX promised, the tools and support to continue our growth. Thank you to the entire AAGEX team for their support!


Takeaways From the Transportation & Logistics Council Conference

CHARLESTON / TLC EVENT I’d like to give a shout out to the Transportation & Logistics Council. Their Annual Conference in Charleston, South Carolina, March 18-21 was great.

The 44th edition held up its reputation as a compelling learning forum. It covered a broad range of both practical and technical aspects of freight safety and risk management.

I really enjoyed reconnecting with Bob Voltman, President and CEO at Transportation Intermediaries Association. Bob is a tireless advocate and educator for freight intermediaries in the D.C. swamp.

Overall, the conference attracts attendees that include skilled transportation attorneys, insurance executives, underwriters, adjusters, freight security specialists, including law enforcement officials, freight brokers, and motor carriers.

Sound boring? Mix in the procurement teams from dozens of diverse buyers and sellers of freight, and it will keep you going all day. Along with myself, AAGEX was represented by James Bagwell, our senior vice-president sales.

Of course, it didn’t hurt that it was in the beautiful city of Charleston. Here are a couple of highlights from the conference:

Overreaching (contract) terms can sink your ship.”

  • It is clear that the experts, mostly attorneys and insurance adjusters, place significant importance on what the transportation and/or insurance contracts actually say regarding a loss event.
    • My take is contract matter and reasonable contract terms allocating appropriate risks should be the goal. Overreaching terms can sink your ship.
  • SensiGuard’s Supply Chain Intelligence Center reports that recorded cargo thefts in the U.S. dropped 15% in 2017 versus 2016.
    • I think the statistic makes sense. Freight distribution has become more regionalized, meaning the carrier is in possession of the freight for shorter periods of time and distance.
  • The Sanitary Food Transportation Act of 2005 and the FDA Food Modernization Act of 2011 are well intended, but carry potentially onerous compliance burdens for brokers.
    • I believe carriers need to step up their game and increase training for their drivers and quality of equipment. Or we’re all in trouble.

CHOPPER / BRAMLETT – How many of you saw my motorcycle picture last week?

We re-posted the 2016 pic in honor of our own Jon Bramlett, vice-president of operations. The chopper actually belongs to him, an avid rider.

My picture represents the only safe way I know how to ride. A couple of weeks ago, Jon laid the chopper down on A1A headed to bike week in Daytona.

Thank God Jon’s injuries were not life-threatening. Big Jon has vowed to get back on and ride again – after his broken leg and ribs heal. In case you missed it, here it is again:


RESULTS MATTER – We started AAGEX in mid-2016 with ambitious goals.

As some of you know from your own experiences, starting a new business is a tough climb. It’s even tougher doing it in the highly competitive U.S. freight transportation and logistics markets.

We finished 2017 up 167% over our start-up year. For 2018, our preliminary first-quarter results are up 102% versus last year.  

AAGEX is definitely headed in the right direction as we move forward in our second full year.

Here’s how we’re doing it:

  • We transitioned to a new cloud-based TMS application and development partner.
  • AAGEX refinanced our capital structure, adding financial depth to ensure access to future needs.
  • We added strong sales and operations specialists to our network, representing truckload, less than truckload, expedited, dedicated, and managed yard services.

We expect 2018 to be a solid growth story at AAGEX and hope you see the same for your business, whatever segment it may be. If you’d like to learn more about our company, please contact us with your questions and comments. 

NETWORKING – I don’t know about you, but networking is a tough forum. I’m just not very good at it. Its fight or flight for me.

On March 29, I fought the good fight. I attended the TCJax Membership Drive event at TopGolf in Jacksonville. Pretty good turn out.

It’s always good to see a few familiar faces, like Linda Carrion from Jax Global Cargo, Bill Dorazio from Grimes Companies and Lisa Diaz from JaxPort, while meeting new people. As for the golf itself, I finished dead last in the one game I played, oh well, there’s always next time.

THE CROSSBAR AWARD GOES TO… Wait a second, “the crossbar award?”

AAGEX will announce its first crossbar award recipient for 2018 in June. The AAGEX crossbar award is given to the individual who has best exemplified a commitment to the AAGEX team and brand by his or her performance.

In our business model, corporate priorities and network priorities will occasionally send cross signals, forgetting that we’re all on the same team.

The crossbar of the letter “A“ ensures upright stability and strength. The recipient of this recognition will have demonstrated a deep understanding of service excellence and a team mentality.

Mike Williams, President

3PLs Keep Investing in Tech as Shipper’s Expectations Grow

3PLs Keep Investing in Tech as Shipper’s Expectations Grow

Transportation Intermediaries Association (TIA) releases its 2018 Visibility Report, which draws from more than 20 sources. That includes five of the nation’s largest 3PLs, mid-sized brokers, and the logistics units of several top motor carriers.

3PLs are investing heavily in technology to deliver the freight visibility and business intelligence increasingly required by shippers.

That conclusion is one of many in the recently released 2018 Freight Visibility Report from the Transportation Intermediaries Association (TIA), the organization representing the $185.7 billion third-party logistics industry.

“Visibility is at the forefront of what third-party logistics companies do,” said TIA President and CEO Robert Voltmann. “Among the key points in this report is that 3PLs continue to focus their technology on customer’s visibility needs and that amid an explosion of available data they are capturing the opportunity to deliver business intelligence.”

Advances in visibility technology have created a wide range of perceptions and expectations among shippers, including some that are inaccurate, Voltmann also noted.

“However, 3PLs are making a commitment to provide substantial financial resources to support shipper demand for more sophisticated visibility that enables real-time decisions,” he said.

The 2018 Freight Visibility Report from TIA draws from more than 20 sources. This includes five of the nation’s largest 3PLs, mid-sized brokers, and the logistics units of several top motor carriers.

The report consists of an overview of freight visibility. Including its technological evolution and the complexities attached to perceptions of 3PL visibility activities. It also illustrates how 3PLs are building visibility systems and how they are being refined as data options are growing.

It addresses how the latest developments in logistics, the surging freight market, and the ELD mandate are affecting freight visibility.

Key conclusions of the TIA report include:

  • The array of delivery options that allow 3PLs to customize the data they provide to shippers has expanded and includes everything from complex strategies to proven methods such as electronic data interchange (EDI).
  • As visibility needs accelerate the forces of growing demand, capacity strains from the electronic logging device (ELD) mandate, and others have introduced new variables into freight markets.
  • The future challenge will be to find optimal and flexible methods to sustain the substantial advances already made by logistics companies in providing visibility to their customers.

“Increased freight visibility is creating significant value in today’s turbulent business landscape, and 3PLs are answering that need,” Voltmann stated. “Automation, digitization and collection capabilities have brought 3PLs closer than ever to their customer’s information, and the ways they leverage that proximity will determine what visibility means for years to come. Good technology underlies the delivery of relevant information, which in turn informs effective management.”

AGX Logistics TMS system provides direct customer visibility, carrier integration, and interaction.

We also provide a full slate of agent tools integrated seamlessly.  

We are constantly improving the capabilities to save time, speed up order entry, carrier vetting, and onboarding. All of this with the goal of minimizing keystrokes and reasons for leaving the platform to gain valuable data.   


Customer Goodwill: What Is It Worth To You?

“President’s Corner” is a new content idea we’ll be routinely posting. They are direct thoughts from AAGEX’s President, Mike Williams

President’s Corner

It seems clear that every type of business relies on customers. They build a market reputation from many factors and thereby earn an appropriate measure of “customer goodwill.”

From a merger and acquisitions view, Investopedia defines “goodwill” as an intangible asset.

Meaning the value represented by the quality of the company’s brand name, customer base and relations and employee relations as reflected by the perceived total value of the company in excess of book value and any patents or proprietary technology (paraphrased).

The M&A definition reflects the outcome or result of a company’s efforts. This is typically measured at the time of a sale of the company. Of the same nature but perhaps different, the “goodwill” on my mind is built at the day to day operational level.  

In my view, goodwill is better defined by the actual quality of the customer experience.

This is evident by whether the company carries an earned reputation for professionalism, exceptional service levels, and administrative efficiency. It includes the seamless exchange of transactional records and financial data.

It is not how the company views its customers, but rather, it is how the customers view the company.

In its most practical sense, it boils down to this question. Will the customer return tomorrow if he or she has an expectation for the same service quality received today?

Or measured another way, does the customer experience today drive return business tomorrow? That’s it. Pretty simple, right?

What factors influence how our customers view the quality of their experience with us? Consider these:

  • Our ability to demonstrate the competence to understand the customer’s business and service requirements.
  • The ability to offer/provide services in a clear pricing model.
  • The ability to accurately exchange operations data in real time.
  • Our ability to support efficient administrative engagement.
  • The consistency of our performance on a day in and day out basis.

These among others determine whether a freight customer will come back tomorrow.

Many professionals in the transportation and logistics space can recount years and years of accomplishments. They’ve crossed the span of the entire market, less than truckload, intermodal, truckload, ocean, air, specialized, heavy haul, and even warehousing.

Some prefer to remain highly focused on a single or just a few modes or service lines. Others enjoy the breadth of having all arrows in their quiver.

Regardless whether you sell one, some, or “all of the above” service lines, you know your customer’s businesses. You know what it takes to meet your customer’s service requirements, from both experience and the whiteboard.

You have seen it all. From the challenges of your efforts toward service excellence and probably hurting your head trying to understand how your company’s technology platform can support it all.

When your company asks you to sign some form of a non-disclosure, non-solicitation, and/or a non-compete agreement, you could be trading away your own piece of the goodwill pie.

Imagine that next great job opportunity with a company. They’ve impressed you enough to consider a change, a pay increase, and the path to career growth and success in exchange for your goodwill. What do you do?

What is your goodwill worth? A Paycheck and Bonus? Job security? Benefits? Friends?

At AAGEX Freight Group, our sales professionals own their customer goodwill or “book of business.”

Our business model recognizes the time, sweat, and effort these professionals invest to build customer goodwill. Their relationships follow them for their professionalism, the knowledge of their customer’s businesses, their integrity, and a genuine sense of relationship “goodwill.”

For us, our mission is simple.

We provide a versatile platform and high reputation for finance, risk management/safety and compliance, technology, and transaction processing. Sales and operations specialists can launch and run their business to achieve their greatest success.

All without fear of losing their customer goodwill, because we know it’s the most valuable business asset they own.

Mike Williams, President




Congratulations to our first Crossbar Award Winner – Renea Fractor!

The AAGEX crossbar award is given to the individual who has best exemplified a commitment to the AAGEX team and brand by his or her performance.  Renea has been with the company since inception in 2016 and is our Billing & Settlements Manager.

Way to go Renea!

The Logistics of the (Easter) Egg

The Logistics of the (Easter) Egg

I don’t know about you, but for me, the very minute that Winter Solstice begins, I am counting the days until Spring begins! Spring brings warmer temperatures, fresh blossoms and…the Easter Bunny with lots of brightly-colored boiled eggs! YUM!

As I often do, I began to wonder how all those fragile eggs are transported without LOTS of cracking. Sure enough, an amazing system is in place JUST for EGGS, thanks to some very interesting inventions and MANY talented logistics agents, carriers and drivers!

 It turns out that eggs are BIG BUSINESS, even after the Easter Bunny has gone back down the rabbit hole.

What does this business look like once logistics is involved?  

There are very strict rules in place for the transportation of human grade food, and shell eggs are certainly no exception. According to Egg Safety, vehicles transporting food must be dedicated to only transporting food, per federal law which states:

  • Shell eggs packed for consumers must be stored and transported under refrigeration at an ambient air temperature not to exceed 45° F.         
  • All packed shell eggs must be labeled with a statement that refrigeration is required.
  • Any shell eggs imported into the United States and packed for consumer use are to include certification that they have been stored and transported at an ambient temperature of no greater than 45° F.   

To begin their journey, they start at the “layer farm” where the eggs of laying hens are collected and placed in specially-created plastic trays. Those can then be layered and stacked on purpose-built pallets to keep the shells intact across hundreds and hundreds of miles.

Next, they are loaded into shipping containers dedicated solely to the very careful transportation of fragile eggs.  A single 40-high cube container can transport over 1,500,000 (yes, 1-1/2 MILLION) eggs! Pray that driver doesn’t have an accident along the way!

Then, the eggs make their way to a packaging facility where they are placed into trays for the supermarket. There they complete the final leg in their cozy 6, 12, 18 or 36-count trays to the store for consumer purchase.  {The Easter Bunny has his own private delivery.}

It’s easy to see that without highly-specialized inventions such as crushproof trays and pallets, without transportation systems created just for eggs, and without highly-trained, careful and cautious drivers operating perfectly-regulated refrigerator trucks, we wouldn’t be enjoying a delicious over-medium with a side of toast, or beautifully-colored eggs on Easter morning.

Yet another reason to say “THANK YOU!” to all those who make logistics WORK! Happy Spring!!!

Infograph via American Egg Board

The Logistics of Guinness Beer

The Logistics of Guinness Beer

We’ve all heard the phrase “the luck of the Irish,” and of one thing there is no doubt, they are lucky to have Guinness as their “unofficial” national beer! Have you ever thought about the logistics of Guinness?

Guinness is loved around the world that it’s been a staple at every St. Patrick’s Day celebration since Arthur Guinness set up his brewery in 1759.

More than 33 million revelers around the world participate in St. Patrick’s Day festivities each year. That equals more than 13 million pints of Guinness beer consumed on March 17 alone!

With St. Patrick’s Day just around the corner, Guinness will be delivered and enjoyed in 150 countries around the globe. That’s a tall logistics order!

Just a wee bit of history…

Way back in 1759, Arthur Guinness signed a 9,000-year lease on a defunct brewery at St. James’s Gate, Dublin for an annual rent of £45. That’s just under $64 by today’s standards.

Just one decade later, the first export shipment of six and a half barrels of Guinness beer left Dublin on a sailing vessel bound for England.

On October 16th, 1817, the very first Guinness shipped to the United States, from Dublin to South Carolina by sea, in just eight barrels. And so the American love affair with this hearty, foamy pint began.

In the beginning, the complexity of the logistics caused problems.

The multiple steps in the beer’s journey to the U.S. market—with numerous handoffs between different responsible parties —was compounded by the inherently unpredictable nature of ocean transport.

Certain shipping lines performed better than others. The price of oil affected how fast the vessels moved across the Atlantic. Weather helped or hinder vessel movement, and even the time of year caused variability in crossing times.

Things simply went wrong. A container might not get down to the quay in time to meet the feeder vessel sailing. The feeder vessel could be delayed or canceled due to bad weather.

It would arrive at the deep sea port in time, but not get in and offloaded in time to meet the deep sea vessel.

The deep sea vessel might be running late itself or do a “port skip,” missing a port to get back on schedule. That the beer literally missed the boat.

Where are they now? Logistics wise…

“Guinness beer destined for the corner pub on Main Street, U.S.A. leaves the Dublin brewery in kegs that are then loaded into 40-foot containers, which are loaded onto trucks that drive to Dublin Port, where the containers are offloaded into a customs bay before being moved into a holding pen. From there, the containers are loaded onto a feeder ship that sails from the shallow Dublin Port to a deep-sea ocean port (Amsterdam or Southampton, for example, or even Liverpool) and offloads the beer into a holding area until the arrival of the ocean vessel. The ocean vessel takes the containerized beer across the Atlantic to, first, New York, followed by port calls in Norfolk, Charleston, Houston and, finally, Los Angeles.  In port, the containers are offloaded, taken through customs, then picked up and delivered to a Diageo company warehouse. Transit times, gate-to-gate, range from about 21 days to New York, up to 33-36 days for Los Angeles, depending on which of several different carriers is transporting the beer, weather, time of year and other factors — when everything goes right.”

That’s quite a journey, just so we Americans can enjoy pints of frothy dark deliciousness!

Bottoms up, and cheers to Guinness!  Happy St. Patrick’s Day!!!

The Logistics of The Long-Stemmed Rose

The Logistics of The Long-Stemmed Rose

Ah, Valentine’s Day is coming.

The most romantic holiday of all, at least for the 55% of Americans who actually celebrate it. Though nearly half of us DON’T participate in a meaningful way, those who do, apparently do it up BIG.

According to Forbes Magazine, consumer spending on Valentine’s Day is third only to Christmas and Mother’s Day. Mother’s Day comes in around $23.5 billion and Valentine’s Day is not far behind at just under $20 billion. (Yes, BILLION. On Valentine’s Day. WOW.)

What are these spenders buying?

According to the National Retail Federation, on Valentine’s Day in 2017 almost $2,000,000,000 (that’s 2 BILLION!) was spent on flowers alone!

That is A LOT of flowers – and an upwards of 250 MILLION roses alone! But that’s really no big surprise, as the classic red rose is as much a part of Valentine’s Day as a chubby-cheeked cherub.

Yet, when that gorgeous dozen (or two!) arrives, fresh and flawless, most people don’t think twice about where they started and how they arrived. Their attention is on the flower’s perfect beauty and of course, their admirer.

So, from where will your rose start its journey this year?

While it’s not surprising that so many flowers are sent on Valentine’s Day, it may come as a surprise that almost all of the long-stemmed roses sold in the United States come from South America. Most of those roses come from Columbia and Ecuador. It is known that some of the world’s finest coffee grows exceedingly well there, and this same climate produces millions of the finest flowers as well.

Did you know: roses grow perfectly straight only near the equator, where the sun shines perpendicular to the plants. How cool is that?

Now that we’ve sourced the roses, how do they get from hot and humid South America to points across the United States before they bloom, wilt and die? To waste the life of a long-stemmed rose otherwise destined for greatness in her eyes would be tragic!!

Talk about time-sensitive, fragile freight!

It’s a big-time logistical challenge with a 10-12 day “make or break” window to go from harvest in South America to a vase somewhere near you. It goes without saying that fresh roses must not arrive too early and be opened too soon. Or even worse, turn brown in the days leading up to this most romantic holiday.

It’s such a perfect balance of the rose’s transition from life to death and the truck, trains, and planes that deliver this annual delight is critical. That only is achieved through the most rigorous logistics standards and reliable equipment.

An exacting refrigeration “cold chain” is a must. It ensures the flowers remain “dormant” in bud-status past the initial delivery to wholesalers. The woody perennial flowering plant of the genus Rosa, in the family Rosaceae, must then remain in its suspended state long enough to make it to the retailers. Then to the homes and offices of their adoring fans everywhere.

The most classic presentation of the long-stemmed rose is, after all, a tightly-closed bud that will open gradually after reaching its final destination.

So what does the journey of a long-stemmed rose look like, through the experienced eye of the billion-dollar floral industry?

As you can see, it is an amazing journey that long-stemmed roses take, from the first fields to their final stop.

The next time you buy or receive a beautiful bouquet, take a moment to say “THANK YOU!” to the international team of transportation and logistics men and women who make it happen!

Happy Valentine’s Day!!!


Thanks to C.H. Robinson for the infographic. 

Leveraging AAGEX for your success in 2018

Leveraging AAGEX for your success in 2018

When the month of January rolls around, it’s time for everyone to take a look at what worked and what didn’t. If you’re struggling to find a company that can help you achieve those missed 2017 opportunities, we invite you to see how AAGEX Freight goals for 2018 can help get you there, faster.

If you’re reading this, thank you. We know your time is precious. 2017 was a challenging year, but if you were positioned with the right company, you probably did well.

However, if you struggled and felt like you didn’t have the tools or support to grab the opportunities that came your way, now is the best time to take a long hard look and assess your current situation. 2018 looks like more of the same – increasing freight demand and tight capacity.

Don’t let disappointments from last year spill into the new year. Change is always tough until the benefits of change are realized, then it’s “why did I wait so long?”

We invite you to take look at AAGEX Freight Group.

At your convenience, pick a day and time you’re available to talk. Let’s spend 15 minutes dreaming big and exploring how AAGEX does it better than the competition. We want to hear your story and where you want to take your business.

Sure, we’ll brag about our brand and describe how it is built by the best, for the best, because it is. The foundation of our “corporate culture” is a deep appreciation for your talents and results, and our compensation model rewards your success in real time, as you achieve.

In conclusion, we have leveraged our years of experience, knowledge, and understanding of the freight transportation industry to formulate an opportunity you simply need to hear, and then decide if it fits for you.

Reach out to me when your schedule permits, and let’s talk.

Mark Weiss
Phone: 888-622-0006 x 113

AAGEX – The Future Is Now

AAGEX – The Future Is Now

The third in a series of blog posts written by AAGEX President Mike Williams:

Despite continuing attempts to “automate” the freight transportation and logistics industry through advanced technology systems, we remain heavily dependent on people to perform activities, routines, and tasks that only people can do. People are important to our business. For as long as I can remember, I’ve heard people tell other people, “work smarter, not harder.” Makes sense, doesn’t it? Who would ever disagree? If you see one of these people on your team, that is, someone who would rather work harder not smarter, kick them off (your team). As we have all come to realize from the advent of the internet, the smart phone, and now developing artificial intelligence, (among other tech stuff) technology is the gateway to actually accomplishing the objective of working smarter, not harder.

As the competitive landscape of the freight transportation and logistics industry continues to evolve, trucks, trains, planes, ships, pipelines, and carrier pigeons will remain the physical delivery mechanisms, but technology will be the advantage of the winners. Every business, no matter the industry, is fundamentally challenged by the productivity of its assets and resources – – measured in terms output and return on investment.

In my earlier posts (AAGEX – THE AMERICAN DREAM and YOU; and AAGEX – SECRET SAUCE REVEALED), I placed my biggest bets on people, because people make it happen. Not just people who can fog a mirror, but special people with an incredible self-determined attitude and purpose to continuously deliver a superior customer experience through service excellence.

The future is now, incredibly talented people require advanced technology platforms or they are disadvantaged, no matter how talented. The largest companies with deep resources are making big bets on technology as the difference maker.

At AAGEX, we invested in a technology system and platform we believe empowers our sales and operations experts to identify and execute customer solutions with great efficiency, and reserves for people what people do best in a highly productive manner. The combination of leading industry technology systems and our entrepreneurial fueled agent network engine is tomorrow’s necessity TODAY.

If you are a talented sales and / or operations professional who believes in achieving a superior customer experience through service excellence, and you desire to work with a company that focuses on supporting your pursuit of your ideal of the American Dream with leading market tools, and where your EARNING potential is UNLIMITED, please contact us at  (888) 622-0006 or visit us at

AAGEX – The Secret Sauce Revealed

AAGEX – The Secret Sauce Revealed

The second in a series of blog posts written by AAGEX President Mike Williams:

A few weeks ago, I wrote about the ideal of the “American Dream” and what we’re doing at AAGEX Freight Group (“AAGEX”). Today, I’m revealing the “secret sauce” or the “why” we’re having success.

Over the years, I have had the honor and privilege of working with some of the finest, most talented and courageous, transportation and logistics professionals. These individuals epitomize the American Dream. What I admire and respect most about these past and present colleagues is that their foundation, their way of thinking, is committed to service excellence, they each have a personal drive to deliver a superior customer experience, and they arrive every day wired for success. They simply require the support of their team members, honest and transparent relationships, and consistent, reliable information to deliver their optimal performance.

In the AAGEX business model, sales and operations experts are empowered to discover customer opportunities and execute solutions through a central platform consisting of technology, working capital, risk management, sales and marketing resources, and experienced administration personnel. To be sure, not all agent programs are the same. At AAGEX, the relationship between “front office” and “back office” is dynamic, and generates synergy. We don’t take, we give. Potential is unlocked and realized. Producers are rewarded in clear terms – – they are heroes to their customers, their team, and their families.

In a company owned central or branch model, managers and their staff enjoy the comfort of a regular pay check, benefits, and continuous support from headquarters. Bonuses come when they come, but usually at someone else’s discretion rather than directly in the controller of the producer. The trade-off is clear, security and peace of mind in exchange for the fruits of their labor. In consideration for sometimes tenuous security, these high (and some low) performers very likely sign restrictive covenant agreements (non-compete and non-solicitation agreements) that ensure the company owns their book of business, locking them in to a continuous restrictive cycle. Many companies and talented individuals thrive in this model. With minds at ease that accounts are protected, and with predictable weekly income, the company branch team can focus on sales calls and service execution. But what is their motivation to achieve their greatest success? Fear of losing their security? Maybe. A desire to win, and earn more compensation? Let’s hope so.

Interestingly, the company owned branch model has many of the same attributes as the agent model, like a central technology platform, working capital resources, solid insurance programs, and sales and marketing support, so what’s different?

At AAGEX, our agent principals own and retain their book of business, coming and going, and they are rewarded in real time for their results. Day in and day out, our management team and staff work tirelessly to support our network. We know it is all about the entrepreneurial fire of our agent network that drives our business, and we know it is each agent’s pursuit of their own American Dream that fuels us. We arrive at the AAGEX offices each day inspired by our agents – – like trapeze artists who perform without a net. Our model instills a “must win” culture at the point of attack, in the field where competition is fierce and unforgiving. Our agents win because they’re capable, it is inside each of them, and because they have to achieve success, and we support them every step of the way. So what is an AAGEX agent’s motivation? Fear of losing their security? Not a chance. They are motivated by their freedom to WIN and earn an unlimited paycheck as they chase their ideal of the American Dream!

The AAGEX business model is designed to maximize the individual talents of our agent network by supporting each individual agent’s own self-determined American Dream. Our approach ensures that varying personal preferences, abilities, and objectives, as well as different market advantage points, are an asset, not a liability. The collective realization of these sometimes disparate pursuits is our secret sauce.

The Logistics of Thanksgiving

The Logistics of Thanksgiving

More than 88% of Americans eat turkey on Thanksgiving every year. Have you ever thought about what goes into getting all of those turkeys from the farm to your table? Like Thanksgiving, logistics is no simple undertaking.

According to the National Turkey Federation more than 730 million pounds of turkey will be consumed in the United States during Thanksgiving, which is around 46 million turkeys. To top it off, Thanksgiving kicks off the busiest shopping season of the year.

Retailers plan up to 6 months in advance to ensure they have everything they need in stock when Thanksgiving rolls around. This means creating contracts, arranging transportation and deliveries from producers to grocery stores.

These intricate supply chains aren’t specific to turkey producers. The same logistics problems occur on Black Friday with electronics, on Cyber Monday with clothing and most other retailers facing a large surge in demand at some point in the year. If you found yourself struggling, it may be time to find a partner to help navigate your supply chain.

At AAGEX Freight Group LLC, we handle all kinds of freight. AAGEX is a non-asset transportation services platform company offering freight transportation and logistics solutions through a network of independent branch locations expanding across North America. With our promise of service excellence and professionalism, we provide or arrange freight transportation services, and other value-plus supply chain execution services, to manufacturers, distributors and retailers.



The first in a series of blog posts written by AAGEX President Mike Williams:

The “American Dream” is alive and well at AAGEX Freight Group (“AAGEX”). I founded AAGEX with a vision to build a company that would ensure every team member is given the opportunity to achieve their greatest success, not just in terms of compensation, but through their contribution to the team, and to the company’s larger purpose – – making AAGEX a trusted and capable freight transportation and logistics trading partner to shippers, carriers, and drivers.

According to Investopedia, “the ‘American Dream’ is the belief that anyone, regardless of where they were born or what class they were born into, can attain their own version of success in a society where upward mobility is possible for everyone. The American Dream is achieved through sacrifice, risk-taking and hard work, not by chance. (Emphasis added). America’s free-enterprise system makes possible the circumstances that allow individuals to go beyond meeting their basic needs to achieve self-actualization and personal fulfillment.”

At AAGEX, our mission is to continuously deliver a superior customer experience through service excellence. In other words, it matters how we accomplish the universally recognized business goal of “customer satisfaction,” or in our case, a superior customer experience. We’re not blind folded throwing darts, hoping to hit the mark. We listen before we talk. We plan before we act. We measure data before we know the answer. We proactively communicate good news, and bad news alike. We bring solutions to problems. We are respectful and professional in our interactions with others. We teach and inform before we expect action. We train and follow an adherence to a “safety first” culture. We achieve our mission because of our preparation, our execution, and our desire to win.

Identifying the winning team requires more than comparing the bottom line to peers and competitors, but don’t misunderstand the point. This is not a Jerry Maguire moment, of course, every winning team must have a strong financial quality, namely consistent positive earnings and a solid balance sheet, but a sustainable winning team will demonstrate a passion for doing the right thing for their stakeholders, and always demonstrate a relentless effort to complete today’s tasks, weekly goals and monthly targets, and to beat the annual budget and plan.

At AAGEX we lead with the mantra – – NEVER doubt your ability to achieve your greatest success NOW and TOMMORROW, and PURSUE your ideal of YOUR American Dream. CHASE it, MAKE it happen!

Stay tuned for our next installment – “AAGEX: Secret Sauce Revealed.”

Remembering September 11 – 15 Years Later

Remembering September 11 – 15 Years Later

No one will ever forget where they were when they heard the news of September 11, 2001. It was one of the darkest days in U.S. history, one that impacted not only the course of our history, but also our nation’s psyche. On that day the country stood still to collectively mourn this tragic, unexpected event.

Today marks the 15th anniversary of 9/11.

Days like today remind us of how connected we truly are. Like the roads our drivers use every day bring us together, this tragedy brought together everyone in the nation.

The impacts were felt in all industries. Trade security became a priority in the supply chain industry. Various initiatives were introduced in the years that followed stressing the importance of protecting each part of the supply chain against the terrorist threat.

As a nation we say, “We will never forget.” And, we won’t.

AAGEX Freight Group remembers all of the people killed in the attacks that took place that day, and honors the first responders that became heroes.

What Separates AAGEX Freight Group from the Competition

What Separates AAGEX Freight Group from the Competition


Here at AAGEX Freight Group we believe that moving at the speed of business is what separates us from our competitors. Our customers do not want to wait around for us to “get to them” nor do they want to waste time. When they have something to move, they want it moved now!

Our track records set us apart from our competition. If there is one thing we believe in at AAGEX Freight Group, it’s speed; Speed to qualify new customer credit, speed to settle commissions, and speed to on-board our new carriers.

What We Believe

At AAGEX Freight Group we believe that even though we may be relatively new to our industry, we offer experience when it comes to transportation. We provide full service shipping and transport services ranging from full truckloads and flatbeds to partial truckloads. Here at AAGEX Freight Group our agents, customers, carriers and employees come first. We believe that if they are happy, everything else will follow and fall nicely into place.

We are building an experienced team by balancing our own growth and execution with risk management. Our company culture thrives on the passion of the entrepreneurialism of our agents – something other companies may take for granted. We believe in hiring the best partners our industry has to offer, which is significantly what sets us apart from our competitors.  Our operating entities include:



We offer our drivers, agents and all of our employees the best in ongoing education, with a major emphasis on safety; safety on the road, safety in the workplace, and overall safety in our day to day living.  Being a member of the Transportation Intermediaries Association (TIA) sets us apart to both shippers and carriers as being among the best and most ethical in the industry. The TIA also provides us with state-of-the-industry educational opportunities, and at AAGEX Freight Group safety and education is a way of life, making us an ideal choice for anyone needing shipping and storage logistics assistance. When you put your shipping needs in the hands of AAGEX Freight Group, you are choosing the best in the business.

If you are a freight agent looking for a boost in your career working with experienced leaders in the industry, call us today at 888-622-0006 and get your business moving in the right direction! Or, if you are a customer with shipping needs, contact the professionals at AAGEX Freight Group now!

Opportunity is Knocking: Join Our Winning Freight Sales Agent Team

Opportunity is Knocking: Join Our Winning Freight Sales Agent Team

Are you success-oriented and driven by a passion for sales and logistics management?  AAGEX Freight Group, LLC is seeking qualified individuals to join our nationwide team of Freight Sales Agents.

AAGEX is building a world-class freight sales agent platform through which small- to medium-sized domestic carriers and freight brokers can access critical finance, insurance & risk, technology, and marketing solutions, expertise and operational support.

Our sales team represents our financially stable trucking and logistics organization.

AAGEX customers respect our company’s exemplary safety and compliance performance results, our on-time deliveries, and our professionalism.  Our platform and capacity network empowers our sales team to offer an asset-based solution with complimentary logistics capacity.

Freight Sales Agents own their book of business and customer relationships.  They are responsible for generating customer leads that support our asset-based trucking and logistics divisions, growing existing customer relationships, expanding service offerings, and winning new business.

AAGEX is seeking experienced individuals with their own portable book of business, who have deep pools of leads and contacts to draw from, to join our winning team.

We provide industry leading TMS to support our agents, customers, carriers and employees.  AAGEX pays competitive, performance-based compensation with unlimited earnings potential, and we provide the stability and professionalism necessary to launch driven candidates to their greatest success.

A successful AAGEX Freight Sales Agent candidate will have a business owner mentality, and will:

  • Have their own properly-equipped dedicated office space – a home office will be considered if it meets our requirements;
  • Have phone, fax lines, and internet connection;
  • Maintain local worker’s compensation and general liability insurance coverage;
  • Be able to recruit, hire, and supervise support staff if necessary;
  • Be in compliance with local, state, and federal employment practices and taxation;
  • Perform customer prospecting and lead generation;
  • Manage customer relationships;
  • Be knowledge of pricing methods, including spot markets, and ability to work within one or more technology systems to accurately price freight shipments and related services;
  • Be comfortable sourcing and negotiating rates with motor carriers and service providers via telephone, email, and load or truck boards to execute active freight shipment orders;
  • Be able to enter all required information related to each freight shipment in a transportation management system;
  • Be able to proactively communicate during regular and after business hours;
  • Communicate effectively and timely with the company.


To find out more about the Freight Sales Agent opportunity with AAGEX Freight Group, LLC, interested candidates can visit us online at or call (888) 622-0006 to speak to one of our knowledgeable professionals today.

From the Warehouse to the Schoolhouse – The Logistics of Back-To-School

From the Warehouse to the Schoolhouse – The Logistics of Back-To-School

As families are finishing up their summer vacations and traveling back home, summer is winding down and everyone is switching gears to fall and the new school year. Shopping for new clothes for growing children and making sure the school supply list is checked off. Families are buying the necessary items for the upcoming year.

But, have you ever thought about what goes into getting school supplies from the manufacturers to local stores, schools and our homes? The logistics of the second biggest shopping season takes a lot of preparation. Back-to school is only the beginning of the peak season for road transport, which is from August thru October.

On average, a parent spends over $700 on Back-to-School each year. This includes supplies, shoes, clothes and electronics. In 2016 spending for families with children in grades K-12 is expected to reach $27.3 billion. If you look at college spending too, the total expected in 2016 jumps to $75.8 billion.

Keeping the stores stocked is only one part of the logistics of back-to-school. Over 70 percent of Americans have made a purchase online in the last year. Freight companies also help move product into place for online orders.

At AAGEX Freight Group LLC, we handle all kinds of freight, from school supplies to construction supplies for the newest school in the city. AAGEX is a non-asset transportation services platform company offering freight transportation and logistics solutions through a network of independent branch locations expanding across North America. With our promise of service excellence and professionalism, we provide or arrange freight transportation services, and other value-plus supply chain execution services, to manufacturers, distributors and retailers.



Cold Moving: The Logistics of Transporting Ice Cream

Social media has brought to the forefront of many of our lives nationally celebrated days, such as the upcoming National Ice Cream Day on July 17 and National Hot Dog Day on July 23. Something we don’t think about is that distribution of these products makes our modern lifestyle possible. Without the “cold chain,” the logistics of moving cold freight, perishable foods could not find their way to your grocer, and eventually your dinner table. The cold chain literally provides a safe, consistent, reliable means of transporting perishable items from one place to another, oftentimes, far, far away. The transportation process can sometimes take days to achieve, making cold storage and transport an absolute must. Without the existence of the cold chain, our food choices would be severely limited to foods grown or produced locally.

AAGEX Freight Group LLC, whose operating entities include AGX Freight Logistics and AGX Freight Carriers, is one of the leading logistics companies in the United States.  The primary responsibility for nearly all safety risks during transportation falls to the shipper, and AAGEX works with the best, most compliant cold and frozen freight shippers in the industry to assure quality control, safety and on-time deliveries.

When it comes to cold and frozen freight, AGX Freight plays an integral role in the cold chain process which requires precise timing and temperature control.  A vast network of trucks, rail lines, and storage facilities make up the cold chain.


Many Products Rely on the Process

It is estimated that some 70% of all food consumed in the United States passes through the cold chain at one point or another. When you consider the average American consumes about 2,000 pounds each year, over 440 Billion pounds of food depends on the cold chain process.

Some of the most common foods passing through the cold chain include:

  • Fresh Fruits: Bananas, Oranges, Apples, Grapes, Berries, Melons & Other Fruits
  • Fresh Vegetables: Potatoes, Tomatoes, Lettuce, Onions, Carrots, Broccoli, Peas & Other
  • Meat & Seafood: Beef, Chicken, Pork, Turkey, Fish, Shellfish
  • Eggs & Dairy: Eggs, Milk, Butter, Cream & Cheese
  • Prepared Meals: Canned Foods & Frozen Meals
  • Some foods such as corn chips, noodles, cereals, etc.; are not fully dependent on the cold chain and are sold at room temperature but stored in cold warehousing. Peanuts, for example, are always stored between 34 and 41 degrees Fahrenheit.


Refrigerated trucks are lovingly referred to as reefers in the trucking industry. Reefers and rail cars, combined with a vast network of cold storage warehouses, processing centers, and packing plants are integral components of the cold transport process. This wide network enables food to get from the farm or production facility to the shelves in your local grocery store.

The Logistics


Food generally goes from the farm directly to a packing house. From there your food enters pre-cooling houses where the heat is quickly removed from the product. This critical step ensures the freshness of your food.


Cooled meat and produce is usually transported in refrigerated trucks. These trucks are constantly inspected and monitored to ensure they are maintained in optimal working order.


When the food arrives at the cold storage facility, it is sorted and prepared for distribution. Oftentimes, the refrigerated warehouse performs as something of a middle man, selling food directly to grocers and manufacturers. This is where a packaged meal provider might purchase the individual components for his end product. After that, the product will again enter the cold chain for further transportation and distribution.


The end of the logistical chain is the delivery to the market where you, the general public, makes their purchases. The cold chain continues at your grocer’s where they store food in walk-in freezers and coolers, refrigerated display cases, etc.;

Contact an industry leader today, AGX Freight for all your shipping needs or simply to learn more about the cold chain and other shipping options.


Hurricane Matthew

Everyone in the Jacksonville location for AGX has the ability to work remotely if needed, so service should be seamless.  Our servers are hosted in the CSX data room downtown, which is a Class 5 facility and can withstand weather from at least a Category 5 hurricane.

We will be doing everything we can to ensure that all of our customers, agents, drivers and carriers experience no lapse in service due to Hurricane Matthew.

7th Annual Children’s Safe Pssage Charity Golf Tournament

7th Annual Children’s Safe Pssage Charity Golf Tournament

AAGEX Freight Group is proud to be a sponsor for the 7th Annual Children’s Safe Passage Charity Golf Tournament. We have partnered with the Child Sexual Abuse Prevention Coalition (CSAPC) and the Somer Sunshine Foundation for the golf tournament on Oct. 24 at The Palencia Club in St. Augustine. One hundred percent of the proceeds from the tournament go to CSAPC and the Somer Sunshine Foundation. Since the tournament began in 2010, more than $130,000 has been raised for the mission of preventing child sexual abuse through awareness initiatives and training for adults.

AAGEX President Mike Williams started Children’s Safe Passage, Inc. in 2010 as a way to give back to the community after the heartbreaking abduction and murder of 7-year-old Somer Thompson. Since Somer’s murder at the hands of a child sexual predator, Children’s Safe Passage has been actively seeking solutions to prevent violence and sexual exploitation against children in the Northeast Florida community.

In 2013, the CSAPC was formed through collaborative efforts of Children’s Safe Passage, The Somer Sunshine Foundation, YMCA of Florida’s First Coast, Monique Burr Foundation for Children, and Jacksonville Children’s Coalition. The CSAPC trains adults using the Darkness to Light, Stewards of Children program which teaches adults how to prevent, recognize and react responsibly to child sexual abuse.

Although it is not an easy topic for discussion, it is very important to confront these issues. It takes courage to speak out against all types of child abuse. If you would like to participate in this year’s Children’s Safe Passage Charity Golf Tournament click here. To get involved with CSAPC in other ways visit their website.


Our Promise is Simple:

Your freight, Our network, Delivered.

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